Refund Policy
Our lambdauto website supports returns, exchanges and refunds. We have a 30-day no questions asked return policy, which means you have 30 days to request a return, exchange and refund after receiving the item.Everything we do is to let customers have a wonderful shopping experience!
1. The conditions for returns are that your item must be in the same condition as you received it, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
Exceptions/Non-Returnable Situations
No returns will be accepted once the product has been painted, welded, installed or attempted to be installed.
lambdauto is not responsible for parts damaged during installation.
Please inspect for damage as soon as the parts arrive. Make sure to check thread, fit and function.
2. REFUNDS & ORDER CANCELLATION:
If the product is still being processed, you’re eligible for order cancellation and a full refund. If your order was already fulfilled and you received a UPS, FedEx OR USPS tracking number and you want to cancel, you MUST wait until the package arrives to start the return process.
3.Damages and issues
Please inspect your order upon receipt, if the item is defective, damaged or you have received the wrong item, please contact us immediately with a picture of the damaged product outer packaging so we can evaluate the problem and correct it. You can contact us at support@lambdauto.com.
4. Exchange
We only replace damaged, wrong product, wrong size or defective product. If you need a replacement, please contact us at support@lambdauto.com.
5. RETURN PROCESS
To start a return, you can contact us at support@lambdauto.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. The inspection could take around 5-7 business days. After that, you’ll receive a new product without (no return fee) any cost. Items sent back to us without first requesting a return will not be accepted.
Return address: will be sent to the customer by Email.
6. About the cost of return
RESTOCKING FEE
We do not charge a restocking fee on returns.
RETURN SHIPPING FEE
If it is the quality problem of the product itself, we do not charge a return shipping fee on returns.
If the customer places the wrong order, or regrets the purchase, the customer needs to pay a shipping fee of $50.
7. Refund
We will notify you when your return has been received and inspected, and let you know if your refund has been approved. If approved, you’ll be automatically refunded to your original form of payment. Keep in mind that your bank or credit card company may also take some time to process and post the refund.
The whole process takes about 5-7 working days.
If you have any problem, please feel free to contact our support team
- E-mail: support@lambdauto.com
- Company Location: Unit 603, No. 8, Pukou Road, Shibei District, Qingdao City, Shandong Province, China
Please let us know what you are looking for, and our team will reach out to you.